@. HK Traders Cancellation Policy
At HK Traders, customer satisfaction is our priority. We understand that there may be times when you need to cancel an order, and we strive to make the process as smooth as possible. Please review our cancellation policy below:
- Order Cancellation by Customer
1.1 Before Shipment
You can cancel your order before it has been shipped. Please contact our customer service at support@hktraders.com or call +91 8800717195 with your order details.
Full refunds will be processed within 7-10 business days for orders canceled before shipment.
1.2 After Shipment
If the order has already been shipped, it cannot be canceled. However, you may refuse delivery or return the product as per our return policy. In this case, return shipping fees and restocking charges may apply.
- Non-Cancellable Items
Customized products or special-order items cannot be canceled once the order is confirmed.
Software and digital products related to CCTV systems are non-refundable once accessed or downloaded.
- Refund Policy
For orders canceled before shipment, a full refund will be provided.
If the product has been shipped or delivered, refunds will be issued after deducting shipping and restocking charges.
- Defective or Damaged Products
If you receive a defective or damaged product, please contact us within 48 hours of delivery. We will arrange a replacement or full refund at no additional cost.
- Contact Us For any cancellation requests or questions, please contact our customer service team at support@hktraders.com or call +91 8800717195.