At HK Traders, customer satisfaction is our top priority. We strive to provide high-quality products and services, and we stand by the goods we sell. However, if you are not entirely satisfied with your purchase, we are here to help.
Eligibility for Refunds:
Defective Products: If the product you receive is defective or damaged, you are eligible for a full refund or exchange.
Incorrect Orders: If you receive a product that does not match the specifications of your order, we will provide a refund or replacement.
Unopened and Unused Products: Products that are unopened, unused, and in their original packaging can be returned within 30 days of purchase for a full refund.
Non-Refundable Items:
Products that have been opened, used, or altered in any way.
Items purchased during a sale or promotion.
Customized or special order products that are tailored to customer specifications.
Refund Process:
Request a Refund: To initiate a refund, please contact our customer service team at info@hktraderscctv.com or call us at +91 8800717195 within 10 days of receiving your order.
Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defective product or an error on our part.
Inspection: Once we receive your returned item, it will be inspected. If your return is approved, we will credited your refund within 4-5 business days.
Refund Method: Refunds will be issued to the original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.
Exchanges:
If you would like to exchange a product, please follow the same process as outlined for refunds. We will send the replacement item once we receive the original product in acceptable condition.
Contact Information:
For any questions or concerns about our refund policy, please contact us at:
Email: info@hktraderscctv.com
Phone: +91 8800717195