At HK Traders, we strive to provide a seamless shopping experience, including reliable and efficient shipping services. Please review our shipping policy below, which covers both domestic and international shipping options.
1. Domestic Shipping
a. Shipping Methods:
We offer a variety of shipping methods for domestic orders, including standard, expedited, and express shipping. The available options and their respective delivery times will be displayed at checkout.
b. Shipping Charges:
Shipping charges are calculated based on the weight, dimensions, and destination of the package. The total shipping cost will be displayed at checkout before you complete your purchase.
c. Delivery Time:
- Standard Shipping: 3-7 business days
- Expedited Shipping: 2-3 business days
- Express Shipping: 1-2 business days
Please note that delivery times may vary depending on your location and the carrier’s schedule. Orders are processed within 1-2 business days of receipt.
d. Free Shipping:
We offer free standard shipping on domestic orders over [specific amount]. This offer is automatically applied at checkout.
2. International Shipping
a. Shipping Methods:
We offer international shipping to select countries. The available options, including standard and express shipping, will be displayed at checkout.
b. Shipping Charges:
International shipping charges are based on the weight, dimensions, and destination of the package. Additional customs fees, taxes, and import duties may apply and are the responsibility of the customer. These charges are not included in the shipping cost displayed at checkout.
c. Delivery Time:
- Standard International Shipping: 7-15 business days
- Express International Shipping: 3-7 business days
Delivery times may vary based on the destination country and customs processing times. Orders are processed within 1-2 business days of receipt.
d. Customs and Duties:
International shipments may be subject to customs clearance procedures, which can cause delays beyond our original delivery estimates. Customers are responsible for any customs duties, taxes, or fees imposed by their country. We recommend contacting your local customs office for more information on potential charges.
3. Order Tracking
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your shipment on the carrier’s website. Please allow 24-48 hours for the tracking information to update.
4. Delivery Issues
a. Lost or Stolen Packages:
If your package is lost or stolen, please contact our customer service team immediately. We will work with the carrier to investigate the issue and determine the best course of action.
b. Incorrect Address:
Please ensure that your shipping address is accurate at checkout. HK Traders is not responsible for packages delivered to an incorrect address provided by the customer. If you realize an error in your address, please contact us as soon as possible to correct it.
5. Contact Us
If you have any questions or concerns about our shipping policy, please contact us at: